Customer-facing - Customer Service Executive

Persevio

JustCo is a leading provider of creative and premium co-working spaces across the Asia-Pacific region. We are dedicated to building a vibrant, collaborative community where professionals and businesses of all sizes can thrive. Our centres are dynamic ecosystems designed to inspire innovation, and our team is the heartbeat of the member experience, ensuring every day is productive, seamless, and engaging.

Job Description

**Location**: Singapore

**Company Overview**:
JustCo is a leading provider of creative and premium co-working spaces across the Asia-Pacific region. We are dedicated to building a vibrant, collaborative community where professionals and businesses of all sizes can thrive. Our centres are dynamic ecosystems designed to inspire innovation, and our team is the heartbeat of the member experience, ensuring every day is productive, seamless, and engaging.

**Role Overview**:
As a Customer Service Executive, you will be the face of the JustCo community, serving as the primary point of contact for our members and guests. This role is a unique hybrid of high-end hospitality and corporate operations, offering the rare opportunity to utilize your service expertise within a professional Monday-to-Friday office schedule. You will play a vital role in maintaining our high service standards, managing logistics, and ensuring our facilities are always ready to support our members' success.

**How You'll Make an Impact**:
* **Deliver Exceptional Member Experiences:** Act as the primary ambassador at the front desk, providing warm, professional greetings and resolving member queries across multiple channels with efficiency and poise.
* **Optimize Centre Operations:** Manage day-to-day logistics, including the efficient handling of incoming and outgoing delivery packages to ensure a smooth experience for our members.
* **Facilitate Seamless Transitions:** Lead the "move-in and move-out" journey by coordinating the physical setup and reinstatement of studio spaces, ensuring they meet JustCo’s premium standards for new and existing members.
* **Provide Essential Administrative Support:** Execute routine administrative tasks and financial documentation, such as basic invoicing, in accordance with internal standards to ensure operational excellence.
* **Engage the Community:** Assist in the coordination and execution of member events and brand initiatives to foster a collaborative and energetic atmosphere within the centre.

**What You'll Bring to the Team**:
* **Minimum/Core Requirements:**
* Demonstrated experience in hospitality, front-line service, or a premium retail/F&B environment.
* Professional proficiency in English (written and spoken) is required to effectively manage polished business correspondence and resolve complex member inquiries.
* Operational and Physical Readiness: This role requires the ability to handle delivery packages and perform manual tasks related to the physical setup and reinstatement of studio furniture and equipment.
* Proficiency in Microsoft Office (Word, Excel, and Outlook) for daily administrative operations.
* A proactive, service-oriented mindset with the ability to work effectively both independently and as part of a collaborative team.
* **Preferred/Bonus Requirements:**
* Previous experience in a co-working environment or guest relations in a premium hotel setting.
* Experience handling basic financial administration or invoicing processes.

**What We Offer**:
* **Professional Schedule:** Enjoy a consistent Monday-to-Friday (8:30 AM – 6:00 PM) work week, providing a strong work-life balance rarely found in the service industry.
* **Strategic Networking:** Work in a high-visibility environment that connects you with a vast network of professionals and industry leaders.
* **Growth & Development:** Join a market leader that values potential and offers a supportive environment to develop your career in community management and operations.