product support executive Cybersecurity

Job Description

- **Location**: Hong Kong
- **Responsibilities**:
- Serve as the first point of contact for customer inquiries and product-related issues.
- Provide prompt and accurate support via phone and email.
- Responsible for working closely with product team achieving both company sales target.
- To handle customers’ inquiry including License quotation, order processing and order cancellation etc.
- Backup for Product Manager
- To perform other related administrative duties
- **Requirements**:
- Diploma or Degree in Business, IT, or related field.
- 1–2 years of experience in customer support, technical support, or product-related roles.
- Strong communication and interpersonal skills.
- Problem-solving mindset with attention to details.
- Ability to work independently and as part of a team.