Retail Supervisor
POPULAR Bookstore (Retail)
With a legacy spanning 100 years, POPULAR Bookstore is a homegrown household name in Singapore, synonymous with education, knowledge, and "A Century of Wisdom." Since our founding in 1924, we have evolved into a leading retailer and a comprehensive one-stop solution for books, stationery, assessment materials, and lifestyle products. Today, we continue to innovate the shopping experience across our extensive network of outlets and digital platforms. Join us as we celebrate our centennial milestone and continue our mission of fostering a culture of reading and learning for generations to come.
Job Description
`
- **Location**: Singapore (Island-wide)
- **Company Overview**:
- With a legacy spanning 100 years, POPULAR Bookstore is a homegrown household name in Singapore, synonymous with education, knowledge, and "A Century of Wisdom." Since our founding in 1924, we have evolved into a leading retailer and a comprehensive one-stop solution for books, stationery, assessment materials, and lifestyle products.
- Today, we continue to innovate the shopping experience across our extensive network of outlets and digital platforms. Join us as we celebrate our centennial milestone and continue our mission of fostering a culture of reading and learning for generations to come.
- **Role Overview**:
- As a Retail Leader, you will play a pivotal role in bridging the gap between store strategy and frontline excellence. This is a "player-coach" position where you will take full ownership of a designated product category (e.g., Stationery, Books, or Gadgets & IT) while leading and coaching a small team of retail assistants to deliver exceptional shopping experiences.
- **Key Responsibilities**:
- **Category & Inventory Management**: Oversee the full spectrum of your assigned department. You will manage inventory levels, ensure pricing accuracy, and design high-impact product displays to maximize visibility and sales.
- **Team Leadership & Coaching**: Lead and mentor a team of retail assistants. Your responsibilities include conducting daily morning briefings, providing hands-on training, and assisting with staff rosters to ensure smooth daily operations and high performance.
- **Operational Excellence**: Maintain a hands-on approach by personally assisting with stock replenishment, housekeeping, and cashiering duties. You will ensure the outlet remains organized, stocked, and welcoming for every customer.
- **Sales Analysis & Reporting**: Monitor sales trends and category performance. You will provide insights and recommendations to the management team to address performance gaps and optimize the use of the sales floor.
- **Customer Engagement**: Deliver professional service by resolving escalated customer inquiries and fostering a positive, service-oriented environment that enhances the customer journey.
- **Requirements**:
- **Minimum/Core Requirements**:
- Demonstrated experience in a retail environment with a proven track record in a supervisory or leadership capacity (e.g., as a Team Lead, Senior Assistant, or Duty Manager).
- Experience managing and coaching small teams within a fast-paced retail or customer-facing setting.
- Flexibility to work retail shifts, including weekends and Public Holidays, on a 5-day work week.
- Strong communication and interpersonal skills, with the ability to lead briefings and resolve customer issues effectively.
- Resilience and a "hands-on" mindset—comfortable with the physical aspects of retail operations, such as stock movement and floor maintenance.
- **Preferred/Bonus Requirements**:
- Prior experience or a strong interest in specific categories such as Stationery, IT/Gadgets, or Assessment Books.
- Educational background in Retail Management, Business Administration, or a related field.
- **Why you should be interested**:
- **Stability with a Legacy Brand**: Join one of Singapore’s most established homegrown brands with a stable history and a clear, meaningful mission.
- **Career Growth Path**: This role serves as a leadership pipeline, offering the autonomy to manage your own category like a business unit while developing your management skills.
- **Category Specialization**: We aim to match our leaders with the product categories they are most passionate about, allowing you to work with products you enjoy.
- **Collaborative Culture**: Work in a high-energy, team-oriented environment where your leadership directly impacts the team's success and the brand's reputation.
`
Updated at 2026-04-20T17:29:37.682+08:00