Head of Group Digital and Technology

DFI Retail

DFI Retail Group is a leading pan-Asian retailer with a vast network of over 11,000 outlets and more than 200,000 employees. Our portfolio includes iconic brands such as Wellcome, Mannings, 7-Eleven, IKEA, and the yuu Rewards loyalty platform. We are committed to digital transformation, leveraging cutting-edge technology to enhance customer experiences across eCommerce, membership, and marketing technology. Join a team that is redefining the retail landscape for millions of customers across the region.

Job Description

- **Location**: Quarry Bay, Hong Kong (Hybrid: 4 days onsite)
- **Company Overview**:
- DFI Retail Group is a leading pan-Asian retailer with a vast network of over 11,000 outlets and more than 200,000 employees. Our portfolio includes iconic brands such as Wellcome, Mannings, 7-Eleven, IKEA, and the yuu Rewards loyalty platform.
- We are committed to digital transformation, leveraging cutting-edge technology to enhance customer experiences across eCommerce, membership, and marketing technology. Join a team that is redefining the retail landscape for millions of customers across the region.
- **Role Overview**:
- As the Head of Group Digital and Technology, you will be the strategic architect of our "North Star" technology vision. This is a high-influence, individual contributor role focused on defining the multi-year modernization roadmap for our digital ecosystem.
- You will translate business priorities into robust, scalable technical frameworks, ensuring our platforms—including yuu Rewards and our global eCommerce engines—remain modern, secure, and resilient.
- **Key Responsibilities**:
- **Define the Technology North Star:** Own the long-term technology strategy and principles for our digital platforms (web, app, commerce, and data layers). You will personally author the 24–36 month modernization roadmap.
- **Lead Architecture Governance:** Design and maintain target-state architectures for a complex regional ecosystem, including CRM, payments, and unified commerce. You will establish the architectural guardrails and technology standards (APIs, observability, CI/CD) that guide our engineering teams.
- **Strategic Stakeholder Partnership:** Act as the primary technology advisor to senior business and product leaders across multiple markets. You will facilitate critical trade-off decisions and build alignment on regional investment cases.
- **Drive Program Excellence:** Lead strategic initiatives from ideation through delivery. You will govern program health, manage vendor relationships, and ensure that architectural designs meet rigorous performance and security requirements.
- **Requirements**:
- **Minimum/Core Requirements:**
- Demonstrated experience in architecting large-scale, multi-market digital ecosystems, specifically within eCommerce, loyalty platforms, or high-volume marketplace environments.
- Proven track record of defining and executing multi-year technology roadmaps at a group or regional level.
- Deep technical proficiency in modern software architecture, including high-scale integrations, data flows, and secure payment systems.
- Full professional fluency in English is required for effective collaboration within a global group environment.
- Valid work authorization for the role's location in Hong Kong.
- A "builder" mindset with the ability to produce high-quality architectural designs and strategy documents independently.
- **Preferred/Bonus Requirements:**
- Proficiency in Business Mandarin or Cantonese is highly preferred to effectively coordinate with regional stakeholders and navigate technical talent pools.
- Experience managing hybrid delivery models involving both in-house engineering and third-party vendors.
- **Why you should be interested**:
- **Foundational Influence:** This is a rare opportunity to serve as the architect of a massive digital transformation, defining the technical standards for some of Asia's most recognizable retail brands.
- **Executive Visibility:** You will work closely with group leadership, enjoying a high degree of autonomy and a seat at the table for strategic decision-making.
- **Scale and Impact:** Your work will directly impact millions of users across several markets, shaping the future of retail and loyalty for the entire region.
- **Growth Potential:** As the digital function evolves, there is significant opportunity to expand your scope and leadership impact within the group.

Ready to define the future of retail technology? We look forward to hearing from you.