Senior Mobile and Macbook Technician

Mister Mobile

Since 2010, Mister Mobile has been one of Singapore’s most trusted mobile service providers, built on a foundation of transparency, reliability, and professional excellence. With a growing retail network across the island, we provide comprehensive device solutions, including sales, trade-ins, and high-quality repairs. As we expand our technical capabilities into the MacBook and laptop market, we are scaling our team and looking for expert technicians who take pride in solving complex technical challenges and maintaining the highest standards of workmanship.

Job Description

`
- **Location**: Singapore (Retail Hub/HQ)
- **Company Overview**:
- Since 2010, Mister Mobile has been one of Singapore’s most trusted mobile service providers, built on a foundation of transparency, reliability, and professional excellence. With a growing retail network across the island, we provide comprehensive device solutions, including sales, trade-ins, and high-quality repairs.
- As we expand our technical capabilities into the MacBook and laptop market, we are scaling our team and looking for expert technicians who take pride in solving complex technical challenges and maintaining the highest standards of workmanship.
- **Role Overview**:
- Join us as a Senior Mobile & MacBook Technician, where you will serve as a key technical expert and a mentor for our technical team. In this high-impact role, you will move beyond standard parts replacement to perform advanced, component-level motherboard repairs and act as a critical escalation point for our most challenging cases.
- **Key Responsibilities**:
- **Advanced Motherboard Repair**: Independently perform high-precision micro-soldering, reballing, and IC replacements (Audio, Power, Charging) for mobile devices and MacBooks.
- **Expert Diagnostics**: Troubleshoot complex circuitry issues, including short circuits, boot failures, and liquid damage, to identify root causes and deliver reliable solutions.
- **Technical Leadership & Mentorship**: Act as a lead on the bench, guiding junior technicians and apprentices through difficult repairs and sharing best practices to elevate team performance.
- **Commercial Assessment**: Evaluate device conditions and repair risks to provide professional advice on whether a repair is technically feasible and commercially viable for the customer.
- **Quality Assurance**: Conduct rigorous post-repair testing to ensure all devices meet our strict quality standards, ensuring a "zero-comeback" experience for our customers.
- **Requirements**:
- **Minimum/Core Requirements**:
- Proven expertise in advanced IC-level motherboard repairs, including demonstrated proficiency in micro-soldering and component-level troubleshooting.
- Strong diagnostic logic with the ability to navigate complex schematics across iOS and Android ecosystems.
- Commitment to a 6-day work week schedule (11:00 AM – 9:00 PM), including weekends and public holidays, to support our retail operations.
- Proficiency in Business Chinese is required to effectively collaborate with our Mandarin-speaking technical partners and assist a significant segment of our customer base.
- A quality-first mindset with exceptional attention to detail and a disciplined approach to device handling.
- **Preferred/Bonus Requirements**:
- Demonstrated experience in MacBook or laptop logic board repair.
- Prior experience in a high-volume "while-you-wait" retail repair environment.
- Experience in training, coaching, or mentoring technical staff.
- **Why you should be interested**:
- **Competitive Earning Potential**: We offer a rewarding compensation structure with an average take-home of S$4,000 – S$4,500, inclusive of productivity and coaching incentives.
- **Foundational Impact**: As we scale, your technical expertise will directly shape our expansion into the MacBook market and influence our team's technical standards.
- **Professional Growth**: Work with a reputable, established brand where high performers are recognized and have clear pathways into specialist or leadership roles.
- **Dynamic Environment**: Join a team that solves "unfixable" cases, providing high-value service to a loyal and growing customer base.

Ready to lead at the bench? We’d love to hear from you.
`