Community Manager
VT Markets
VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1,000 tradeable instruments, ultra-low spreads, and lightning-fast execution. We are committed to providing excellent customer service and empowering modern traders to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.
Job Description
- **Location**: Kuala Lumpur, Malaysia
- **Company Overview**:
- VT Markets is an award-winning multi-asset brokerage trusted by over 3 million traders in over 160 countries. Founded in 2015 with the mission to make trading accessible to everyone, VT Markets offers a robust trading environment, over 1,000 tradeable instruments, ultra-low spreads, and lightning-fast execution.
- We are committed to providing excellent customer service and empowering modern traders to seize market opportunities. Our platform allows traders to trade anytime, anywhere, supporting them in their journey to build a safe financial future.
- **Role Overview**:
- We are looking for an experienced and strategic Senior Manager, Community Management to lead and scale our community function across key markets. This role is responsible for building and nurturing a thriving ecosystem of retail traders, content consumers, and brand advocates, while directly managing a team of Community Managers across various geographies and platforms.
- As a senior leader, you will drive engagement strategies that connect the brokerage with its users in meaningful ways—enhancing brand trust, improving education, and supporting conversion and retention through grassroots influence and two-way communication.
- **Key Responsibilities**:
- **Team Leadership & Strategy**: Lead, mentor, and develop a team of Community Managers in different markets; set clear goals, KPIs, and success metrics aligned with acquisition/retention objectives; and establish a scalable community playbook.
- **Community Engagement & Growth**: Oversee day-to-day management of online communities across Telegram, Discord, Facebook, Reddit, and YouTube; drive initiatives fostering trader education and peer interaction; and launch localized activations or webinars.
- **Conversion & Lifecycle Support**: Partner with client relations and marketing to support lead conversion and onboarding; embed community within the trading lifecycle from welcome to reactivation; and facilitate FAQ responses to increase self-service.
- **Cross-Functional Collaboration**: Work closely with marketing, CRM, product, and compliance to align messaging; provide real-time user sentiment feedback to inform product improvements.
- **Monitoring & Reporting**: Analyze community performance using qualitative insights and quantitative KPIs; monitor community health and sentiment; and report on community contribution to broader business goals.
- **Requirements**:
- **Minimum/Core Requirements**:
- Bachelor's degree in Marketing, Communications, Business, or a related field.
- Demonstrated experience (ideally 7+ years) in community management, social media, or marketing—preferably in fintech, trading, or crypto.
- Proven track record in a people management role, with experience building or scaling community teams.
- Strong understanding of trading platforms, retail trader behavior, and regional differences in engagement styles.
- Excellent communication skills in English to support global operations and internal leadership.
- Hands-on experience with community platforms, moderation tools, analytics dashboards, and automation systems.
- Strong stakeholder management skills and a collaborative mindset.
- **Preferred/Bonus Requirements**:
- Proficiency in Mandarin is highly advantageous to effectively engage with our trader communities and stakeholders in the North Asia market.
- Experience growing communities in APAC, MENA, or LATAM regions.
- Passion for trading or financial literacy advocacy.
- Data-driven mindset with a human-first approach to community building.
- **Why you should be interested**:
- **Foundational Impact**: This is a "Founding Hire" opportunity to architect a global function from the ground up within a hypergrowth global brokerage.
- **Career Acceleration**: Join a firm scaling aggressively with a clear path to leadership as the team and function grow.
- **High Visibility**: Work in a high-stakes, highly visible role reporting into the MarTech Transformation Operations leadership, where your results directly impact our 2026 growth strategy.
- **Innovation-Led Environment**: Be part of an organization that values "Breaking Boundaries" and is actively implementing AI-driven models to multiply productivity and excellence.
Updated at 2026-05-20T17:15:23.334+08:00