customer service officer

DCS Card Center

DCS Card Center

DCS Group is a Singapore-headquartered fintech leader with over 50 years of licensed payments heritage. Since introducing Singapore’s first cashless solutions in 1973, we have consistently evolved to bridge the gap between traditional finance (TradFi) and the digital economy. Today, we are at the forefront of the Web3 revolution, offering a next-generation payments infrastructure that enables seamless transactions between digital assets and everyday utility. Our culture is flat, collaborative, and high-ownership—designed for 'builders' who want to shape the future of global payments.

Job Description

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- **Location**: Kuala Lumpur, Malaysia (Full-time, Onsite)
- **Company Overview**:
- DCS Group is a Singapore-headquartered fintech leader with over 50 years of licensed payments heritage. Since introducing Singapore’s first cashless solutions in 1973, we have consistently evolved to bridge the gap between traditional finance (TradFi) and the digital economy.
- Today, we are at the forefront of the Web3 revolution, offering a next-generation payments infrastructure that enables seamless transactions between digital assets and everyday utility. Our culture is flat, collaborative, and high-ownership—designed for "builders" who want to shape the future of global payments.
- **Role Overview**:
- As a Regional Customer Service Officer, you will be the primary point of contact for DeCard—our innovative crypto-fiat payment card. This role is essential to our expansion as we double our capacity to support a rapidly growing user base. You will provide frontline support for Singaporean cardholders, managing live chat and inbound calls to ensure a seamless experience at the intersection of traditional banking and Web3 technology.
- **Key Responsibilities**:
- **Deliver High-Quality Support:** Manage high-volume customer interactions across live chat and inbound calls with accuracy and professionalism.
- **Expert Problem Solving:** Guide customers through card application processes, troubleshoot transaction issues, and clarify fee structures and billing inquiries.
- **Master Product Logic:** Quickly gain a deep understanding of our hybrid financial products to provide clear, efficient resolutions without the need for constant escalation.
- **Maintain Service Excellence:** Ensure a consistently positive and high-energy customer experience, contributing to the strong reputation of the DeCard brand.
- **Requirements**:
- **Minimum/Core Requirements**:
- **Bilingual Proficiency:** Professional fluency in both Mandarin and English is required. This is a Genuine Occupational Requirement to effectively provide real-time support and communicate complex financial information to our primarily Mandarin and English-speaking customer base in Singapore.
- **Resilience in a 24x7 Environment:** Full commitment to an 8.5-hour rotational shift structure (including morning and afternoon shifts, and rotating off-days) to support our around-the-clock operations.
- **Strong Communication Skills:** Ability to explain product logic clearly and concisely while maintaining a high pace in a live environment.
- **Builder Mindset:** A positive, energetic, and proactive attitude with the ability to ramp up quickly in a fast-paced fintech setting.
- **Preferred/Bonus Requirements**:
- Prior experience in a call center or high-volume customer service environment.
- Experience within banking, card services, or financial technology.
- Familiarity with or a keen interest in digital assets, stablecoins, and the Web3 ecosystem.
- Minimum Diploma qualification or equivalent.
- **Why you should be interested**:
- **Join a Fintech Pioneer:** Experience the stability of a 50-year banking legacy combined with the explosive growth of a Web3 startup.
- **Frontline Impact:** You are not just a support agent; you are an ambassador for a product that is redefining how people interact with digital and traditional currencies.
- **Dynamic Culture:** Thrive in an environment that values initiative and fast-paced learning, offering you a front-row seat to the future of the payments industry.
- **Growth Opportunity:** Join a scaling team at a pivotal moment, with the opportunity to build foundational expertise in the emerging Web3 economy.
- Ready to help us build the future of finance? We look forward to receiving your application.

Updated at 2026-05-21T16:14:35.881+08:00