Client Success Manager

Job Description

- **Location**: Kuala Lumpur, Malaysia (G Tower – Fully Onsite)
- **Company Overview**:
- VT Markets is a hyper-growth global multi-asset CFD/FX brokerage headquartered in Singapore. With a presence across four continents and a workforce scaling to over 750 employees by 2026, we are a leading force in the fintech space, facilitating seamless access to global financial markets through advanced technology.
- We are an AI-native organization, driven by a results-oriented culture that values "Breaking Boundaries" and the "Pursuit of Excellence." Recognized for our rapid expansion (scaling 56% in 2026), we provide a dynamic environment where data-driven thinkers and high achievers thrive.
- **Role Overview**:
- This is a "founding" opportunity to join our Regional Operations hub in Kuala Lumpur as a French-speaking Client Success Manager. In this greenfield role, you will bridge the critical lifecycle stage for our Francophone clients—moving beyond initial activation to drive deep engagement, portfolio growth, and tier progression. You will not just follow a process; you will be the architect of the playbook for this new function.
- **Key Responsibilities**:
- **Build the Client Success Playbook:** As one of the first in this function, you will design and implement the engagement strategies, prioritization logic, and outreach cadences for post-funding client management.
- **Drive Portfolio Growth:** Proactively manage a book of French-speaking clients, focusing on increasing net deposits and trading participation through substantive market discussions and relationship building.
- **Strategic Lifecycle Management:** Identify high-potential clients within your portfolio and successfully guide them toward "Premier" status and high-net-worth tiers.
- **Market Consultation:** Act as a credible point of contact for clients in France, Switzerland, Belgium, and Francophone Africa, providing insights that encourage informed trading activity.
- **Collaborative Scaling:** Work closely with the Regional Manager to define KPIs and contribute to the global scaling of VT Markets’ client lifecycle management.
- **Requirements**:
- **Minimum/Core Requirements:**
- **Native-level proficiency in French:** This is a Genuine Occupational Requirement to effectively consult, negotiate, and build trust with our French-speaking client base in Europe and Africa.
- **Professional English proficiency:** Required for seamless collaboration with our regional management and global cross-functional teams.
- **Demonstrated Experience in Fintech/Financial Services:** Proven track record in client success, account management, or sales, specifically within the CFD/FX or brokerage industry.
- **Market Credibility:** A strong understanding of financial markets (Forex, Commodities, Indices); personal experience in live trading is highly advantageous.
- **Shift Alignment:** Ability and willingness to work the 2:00 PM – 11:00 PM MYT shift to ensure live coverage for our European markets.
- **Entrepreneurial Mindset:** A "self-starter" who thrives in ambiguity and is motivated by the challenge of building a function from zero to one.
- **Preferred/Bonus Requirements:**
- Prior experience with CRM-driven portfolio management and data-led outreach.
- Previous experience in a shift-based environment within a global operations hub.
- **Why you should be interested**:
- **Founding Impact:** This is a rare chance to define a new function within a global leader. Your work will directly shape our regional operations and offer high visibility to senior leadership.
- **Hyper-Growth Environment:** Join a company scaling at an exponential rate. As we grow, so do the opportunities for your career acceleration and cross-regional mobility.
- **Comprehensive Rewards:** Beyond a competitive base salary, we provide fixed meal and transport allowances, comprehensive medical insurance, and performance-linked incentives.
- **Modern Workspace:** Work from our flagship Kuala Lumpur office at G Tower, equipped with premium technology and facilities in the heart of the business district.
- Ready to build the future of client success with us? We look forward to your application.