Customer Service & Operations (CSOP) Specialist (Thai Speaker)

Job Description

- **Location**: Kuala Lumpur, Malaysia (Onsite)
- **Company Overview**:
- VT Markets is a premier global multi-asset CFD/FX brokerage, empowering retail and institutional clients to access financial markets through cutting-edge technology. Founded in 2015 and headquartered in Sydney, we have rapidly expanded across four continents. We are currently in a hyper-growth phase, scaling our global presence and evolving into an AI-native organization.
- Our culture is defined by "The VT Markets Way"—a commitment to breaking boundaries, results orientation, and the pursuit of excellence. As we build our regional operations hub in Kuala Lumpur, we offer a dynamic, transparent environment where top talent can accelerate their careers and deliver measurable global impact.
- **Role Overview**:
- We are seeking Thai-speaking Customer Service & Operations (CS&OP) Specialists to be foundational members of our new Thailand-market support function in Kuala Lumpur. This is more than a service role; you will help establish and scale a critical regional hub, ensuring our Thai clients receive world-class technical support and account management. This role is ideal for proactive problem-solvers who thrive in fast-paced, multi-channel environments.
- **Key Responsibilities**:
- **Deliver Multi-Channel Client Support:** Provide responsive and professional assistance to Thai-speaking clients across digital platforms including Facebook, Telegram, and Live Chat, ensuring high customer satisfaction (CSAT).
- **Master Technical Troubleshooting:** Quickly develop deep expertise in CFD/FX trading mechanics and our proprietary trading platforms to resolve complex technical queries and trading-related issues.
- **Coordinate Regional Operations:** Act as the primary bridge between Thai clients and our KL-based technical, compliance, and sales teams, facilitating internal communication in English to resolve tickets effectively.
- **Manage Account & KYC Processes:** Oversee documentation verification and account processing procedures, ensuring all operations align with departmental SLAs and compliance standards.
- **Drive Functional Excellence:** Contribute to the "Phase 1" establishment of the Thai support layer in Malaysia, operationalizing local processes and maintaining seamless service quality.
- **Requirements**:
- **Minimum/Core Requirements**:
- **Language Proficiency:** Native-level Thai proficiency is required to effectively support our Thailand-based clients. Functional English proficiency is essential for internal coordination and documentation within our Kuala Lumpur hub.
- **Professional Experience:** A minimum of 1 year of professional experience in customer service, operations, or a similar corporate environment is required to manage the complexities of this role.
- **Technical Adaptability:** Demonstrated ability to learn complex technical products and systems quickly.
- **Operational Flexibility:** Willingness to work in a fully onsite capacity in Kuala Lumpur, following fixed shift arrangements (covering Thai market hours).
- **Preferred/Bonus Requirements**:
- Prior experience in the CFD, Forex, or broader trading industry is highly advantageous.
- Experience managing high-volume client queries via social messaging apps (Facebook, Telegram).
- Familiarity with Fintech environments, KYC processes, or financial service regulations.
- **Why you should be interested**:
- **Foundational Career Opportunity:** Join at the ground floor of a strategic regional hub expansion. Your contribution will directly shape how we support one of our most important markets.
- **Global Career Acceleration:** Gain exposure to a hyper-growth Fintech environment that values performance over tenure, offering clear advancement tracks and cross-regional mobility.
- **Comprehensive Support:** We provide full Employment Pass (EP) sponsorship and a relocation package for eligible candidates moving from Thailand, alongside competitive allowances and benefits.
- **Innovation-Led Culture:** Work within an AI-forward organization that prioritizes technology-driven productivity and data-backed decision-making.
- Ready to build the future of trading support? We look forward to your application.