Client Success Manager

VT Markets

Location: Kuala Lumpur
Role type: On-site

VT Markets

VT Markets is a hyper-growth global multi-asset brokerage, facilitating trading across forex, commodities, and indices for a diverse international clientele. Recognized as a leader in the fintech space, we are scaling aggressively in 2026, driven by our core values of breaking boundaries and results orientation. As an official partner of Newcastle United F.C. and an AI-native organization, we provide a high-performance environment where technology and talent intersect to redefine the financial services industry. Our Kuala Lumpur hub serves as a critical center for regional operations, offering a modern, collaborative workspace in the heart of the city.

Job Description

- **Location**: Kuala Lumpur, Malaysia (Fully onsite)
- **Company Overview**:
- VT Markets is a hyper-growth global multi-asset brokerage, facilitating trading across forex, commodities, and indices for a diverse international clientele. Recognized as a leader in the fintech space, we are scaling aggressively in 2026, driven by our core values of breaking boundaries and results orientation.
- As an official partner of Newcastle United F.C. and an AI-native organization, we provide a high-performance environment where technology and talent intersect to redefine the financial services industry. Our Kuala Lumpur hub serves as a critical center for regional operations, offering a modern, collaborative workspace in the heart of the city.
- **Role Overview**:
- We are seeking a Client Success Manager to join us as a founding architect of our dedicated Client Success function. This is a "zero-to-one" opportunity to bridge the client lifecycle between initial account management and premium relationship tiers. You will be responsible for defining the engagement playbook and driving portfolio growth within the Francophone market, enjoying high autonomy and direct visibility with senior leadership.
- **Key Responsibilities**:
- **Architect the Client Success Playbook:** Design and implement a repeatable, data-driven engagement cadence and prioritization logic for a newly established function.
- **Drive Portfolio Growth:** Proactively manage an assigned book of Francophone clients, increasing net deposits and trading participation through substantive market conversations.
- **Market Engagement & Credibility:** Conduct deep, non-transactional discussions with clients regarding CFD and FX markets, establishing trust and encouraging higher trading frequency.
- **Strategic Tier Progression:** Identify and qualify high-potential clients for progression into premium service segments through personalized engagement.
- **Cross-Functional Coordination:** Collaborate in real-time with internal Operations and Relationship Management teams to ensure a seamless client experience.
- **Requirements**:
- **Minimum/Core Requirements:**
- **Language Proficiency:** Native-level fluency in French is required to effectively manage, negotiate, and build high-trust relationships with our client base across France, Belgium, Switzerland, and Francophone Africa.
- **Communication:** Professional-level English proficiency is required for seamless real-time coordination with internal global teams.
- **Experience:** Demonstrated experience in client success, account management, or sales within the fintech, trading, or financial services sectors, showing a history of managing complex client portfolios.
- **Operational Alignment:** Ability to work a permanent 2:00 PM – 11:00 PM MYT shift, which is essential to provide live coverage and support during European and African trading hours.
- **Mindset:** A proactive, builder mentality with the ability to thrive in an ambiguous, "founding" environment without a pre-existing manual.
- **Preferred/Bonus Requirements:**
- Professional or personal experience in CFD/FX trading with a live account is highly advantageous for market credibility.
- Proven track record of increasing client lifetime value or managing portfolio growth in a brokerage environment.
- Valid Malaysia work authorization.
- **Why you should be interested**:
- **Founding Impact:** You aren't just filling a seat; you are defining the function. You will have the autonomy to build the processes and playbooks that will shape the team's future.
- **Career Acceleration:** Join a firm scaling significantly year-on-year. We offer clear dual career tracks (Management vs. Individual Contributor) and prioritize internal mobility.
- **Competitive Rewards:** Beyond a competitive base salary, we provide structured allowances for meals and transport, alongside a performance-driven reward system.
- **Modern Environment:** Work from a premium office in KL’s CBD with access to the latest AI-driven productivity tools and a vibrant, multicultural team.
- Ready to build the future of client success in fintech? We look forward to your application.

Updated at 2026-08-11T18:34:12.499+08:00