Customer Service executive

Makino

Makino Asia is the regional headquarters for Makino Milling Machine Co., Ltd (Japan). Based in Singapore, we are a fully integrated manufacturing hub housing R&D, engineering, production, and business administration under one roof. We specialize in high-precision metal-cutting and Electrical Discharge Machining (EDM) technology, serving critical industries such as aerospace, automotive, and precision engineering globally. We pride ourselves on technical self-sufficiency and innovation. Joining Makino means joining a global leader dedicated to sustainable growth and the professional development of our people.

Job Description

### **Position 1: Service Parts Order Processing Coordinator**

- **Location**: 2 Gul Avenue, Singapore 629649 (Onsite)
- **Company Overview**:
- Makino Asia is the regional headquarters for Makino Milling Machine Co., Ltd (Japan). Based in Singapore, we are a fully integrated manufacturing hub housing R&D, engineering, production, and business administration under one roof. We specialize in high-precision metal-cutting and Electrical Discharge Machining (EDM) technology, serving critical industries such as aerospace, automotive, and precision engineering globally.
- We pride ourselves on technical self-sufficiency and innovation. Joining Makino means joining a global leader dedicated to sustainable growth and the professional development of our people.
- **Role Overview**:
- As a Service Parts Order Processing Coordinator, you will own the end-to-end parts order lifecycle. This role is the operational link between technical enquiries and global logistics, ensuring our customers receive high-precision components accurately and on time in a fast-paced industrial environment.
- **Key Responsibilities**:
- **End-to-End Order Management**: Manage the complete order flow—from handling technical enquiries and generating quotations to coordinating with freight agents and managing final billing.
- **Technical Parts Identification**: Master an extensive catalog of precision components, accurately identifying cross-references and obsolete parts to ensure correct order fulfilment.
- **Cross-Functional Coordination**: Collaborate closely with Purchasing, Finance, and Global Production Control (GPC) to resolve discrepancies and streamline parts delivery.
- **Logistics & Shipping**: Liaise with shipping agents and regional customers to coordinate outward delivery, ensuring all shipping documentation is accurate and compliant.
- **Requirements**:
- **Minimum/Core Requirements**:
- At least 3 years of demonstrated experience in order processing, service parts coordination, or supply chain operations within a technical or manufacturing environment.
- Advanced proficiency in Professional English is required to effectively lead complex business discussions with regional customers and internal technical leads.
- High learning agility with a meticulous eye for detail, particularly when managing complex technical specifications and parts documentation.
- Proven ability to manage high-volume coordination across multiple internal and external stakeholders simultaneously.
- **Preferred/Bonus Requirements**:
- Working knowledge of freight forwarding and international shipping documentation.
- Experience using SAP or similar ERP systems.
- A technical or engineering background is an advantage for understanding parts specifications.
- **Why you should be interested**:
- **Stability and Career Growth**: Join a world-renowned brand in a permanent role with clear development tracks and technical training opportunities.
- **Integrated Hub**: Work at the heart of our regional operations where R&D and manufacturing happen in the same facility.
- **Comprehensive Benefits**: We offer islandwide transport coverage, Annual Wage Supplement (AWS), and variable bonuses.

---

### **Position 2: Warehouse / Inventory Supervisor**

- **Location**: 2 Gul Avenue, Singapore 629649 (Onsite)
- **Company Overview**:
- Makino Asia is the regional headquarters for Makino Milling Machine Co., Ltd (Japan). Based in Singapore, we are a fully integrated manufacturing hub housing R&D, engineering, production, and business administration. We specialize in high-precision metal-cutting technology, serving the aerospace, automotive, and precision engineering sectors.
- Our Singapore facility is a center of excellence for manufacturing and innovation, offering a stable and technically rich environment for our employees.
- **Role Overview**:
- We are looking for a seasoned Warehouse / Inventory Supervisor to lead our warehouse operations. Managing a team of four, you will be responsible for inventory planning, stock accuracy, and driving operational excellence to ensure our service parts function operates at peak efficiency.
- **Key Responsibilities**:
- **Team Leadership**: Supervise and develop a team of four warehouse staff, ensuring daily operations are executed safely, accurately, and in alignment with company standards.
- **Inventory Management**: Take ownership of inventory planning and stock accuracy; identifying, investigating, and resolving discrepancies to maintain high operational reliability.
- **Operational Improvement**: Move beyond maintenance to identify and implement workflows that tighten stock accuracy and streamline warehouse floor operations.
- **Knowledge Management**: Actively lead the transition of institutional knowledge regarding specialized parts and warehouse workflows to ensure long-term operational continuity.
- **Requirements**:
- **Minimum/Core Requirements**:
- At least 5 years of experience in Warehouse or Inventory management, with a strong emphasis on supervisory responsibilities and people leadership.
- Proven track record of managing direct reports and fostering a productive, high-accuracy team environment.
- Advanced proficiency in Professional English for clear communication with senior management and internal departments.
- A hands-on approach to inventory planning with demonstrated success in reducing stock discrepancies and improving operational workflows.
- **Preferred/Bonus Requirements**:
- Prior experience in logistics or within an industrial manufacturing setting.
- Familiarity with SAP or similar ERP-based inventory modules.
- **Why you should be interested**:
- **Leadership Impact**: Lead an established team and have the autonomy to drive improvements and shape inventory strategy at our regional HQ.
- **Stable & Reputable Brand**: Work for a global leader in precision engineering with a commitment to long-term employee development.
- **Attractive Benefits**: Includes islandwide transport, Annual Wage Supplement (AWS), and variable performance bonuses.